Professional Capacity Building (PCB) for Communications Update - February 9th, 2023

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UPDATE: Thursday, February 9th, 2023

Phase 5 Needs Assessment

As part of Phase 5 of the Professional Capacity Building (PCB) project, the project team conducted a Needs Assessment and Gap Analysis for data communications training.

The Needs Assessment gathered information from District supervisors and TMS functional managers at each Caltrans district as well as several offices at Caltrans Headquarters. This assessment allowed the project team to identify training that was most applicable to ITS engineers and technicians working in the field in both rural and urban settings. It was an interactive working meeting facilitated live by the project team via WebEx.

Participants in the Needs Assessment were asked to rank their training needs in the six core subject areas constituting the PCB for Communications Curriculum Scope and Sequence. These subject areas include Plant Wireless, Telco Wireless, Plant Wired, Telco Wired, IP Fundamentals, and Small Data Center Design for Transportation Management Centers (TMCs). They were then asked to evaluate their training needs relative to the individual topics in each of the subject areas. The group also rated the perceived usefulness of the courses delivered to date through this project.

Overall, the group said that training for ITS data communications is important and of priority. Training addressing IP Fundamentals topics is of highest priority both now and in the future. Training for optical fiber and LTE technologies is of high priority as well. The group also indicated that data center design training for TMC / ITS engineers and training addressing core skills in all subjects were of importance.

As shown below, participants identified IP Fundamentals as the area most in need of additional training.

Rank the need for training in the following subjects based on your CURRENT project load. Mentimeter. Bar chart showing ranking: 1st IP Fundamentals, 2nd Plant Wired, 3rd Plant Wireless, 4th Telco Wireless, 5th Small Data Center Design for TMCs, 6th Telco Wired.

Results shown in Mentimeter

Rank the need for training in the following subjects based on your anticipated FUTURE project load. Mentimeter. Bar chart showing ranking: 1st IP Fundamentals, 2nd Plant Wireless, 3rd Telco Wireless, 4th Plant Wired, 5th Small Data Center Design for TMCs, 6th Telco Wired.

Results shown in Mentimeter

To move the conversation beyond the bounds of the established Curriculum and document any training needs that may not already be included, the group was asked to list their three most important training needs relative to ITS data communications. These could be topics in the Curriculum or any that could be added. The group produced a word cloud representing their answers (figure below). Larger words/phrases were mentioned more often.

What are your 3 most important training needs relative to ITS data communications? Security and network management are the largest. Network security, high frequency rf, ip, its network design, ip fundamentals, network fundamentals, rf fundamentals, fiber optics management, testing, network ip troubleshooting, network troubleshooting, vmware virtual environment, point-to-point radio test, tcp-ip fundamentals, future wireless technology, tcp ip network design, cellular troubleshooting, keeping up with new tech, fiber optics, ip networks. Mentimeter.

Results shown in Mentimeter

According to the group, the subjects and topics in the Curriculum generally reflect the state of the practice in regard to ITS data communications. Participants did indicate that less time should be spent on technologies that are being phased out, and more time should be spent on the new and emerging technologies. They suggested the Curriculum could be enhanced with the addition of topics like Linux, virtual machine environments, and 5G wireless technologies, along with greater emphasis on network security and management.

The main objective of this project is to have subject matter experts provide onsite, practical, nuts and bolts training to ITS engineers and technicians. Meeting participants concurred with comments indicating that training should be hands-on, realistic, and tailored to actual Caltrans applications. Some also noted the value of in-person training, not only for the educational benefit but also for the opportunities to network between Caltrans Districts. To that end, the courses that have been developed and delivered through the project are perceived as useful. See the figure below.

What is your perception of the usefulness of the courses already delivered through the PCB for ITS Data Communications project? Mentimeter. Bar chart showing usefulness perception rating: Radio Frequency (RF) System Design, October 2010, 3.0; Mastering Fiber Optic Network Design and Installation, September 2012, 4.5; Hands-On Ethernet and TCP/IP Fundamentals, September 2013, 2017-2019, 4.8; Telecom Wireless Fundamentals, March 2015, 2018-2019, 4.4; Small Data Center Design, Structured Cabling, and Grounding, October 2018, 3.4; Hands-On Advanced IP Networks/Protocols, March 2019, 4.8.

Results shown in Mentimeter

The needs assessment results shown below indicate that the Hands-On Ethernet and TCP/IP Fundamentals course is considered quite important based on current and future project work. The same can be said for Telecom Wireless Fundamentals and Hands-On Advanced IP Networks / Protocols. Mastering Fiber Optic Network Design and Installation was also rated important based on project work.

Based on your CURRENT project load, how important are the following courses? Mentimeter. Bar chart showing importance rating: Radio Frequency (RF) System Design 2.5; Mastering Fiber Optic Network Design and Installation 3.6; Hands-On Ethernet and TCP/IP Fundamentals 4.6; Hands-On Advanced IP Networks/Protocols 4.3; Telecom Wireless Fundamentals 4.3; Small Data Center Design, Structured Cabling, and Grounding 2.4.

Results shown in Mentimeter

Based on your anticipated FUTURE project load, how important are the following courses? Mentimeter. Bar chart showing importance rating: Radio Frequency (RF) System Design 2.6; Mastering Fiber Optic Network Design and Installation 3.6; Hands-On Ethernet and TCP/IP Fundamentals 4.5; Hands-On Advanced IP Networks/Protocols 4.4; Telecom Wireless Fundamentals 4.4; Small Data Center Design, Structured Cabling, and Grounding 2.6.

Results shown in Mentimeter

After the meeting, the project team conducted a Gap Analysis to analyze training opportunities within the subject areas and addressing the individual topics. Several of the higher priority needs for ITS data communications training are currently being met with the existing PCB courses. However, potential gaps open up with challenges securing qualified subject matter experts to deliver on-site courses.

The subjects and topics addressed in the Curriculum Scope and Sequence are complex and require study and experience over many years. The PCB courses are meant to provide basic training and familiarization of the identified technologies; significant study and effort over time is necessary for mastery of these complex subjects. It is important to consider building the professional capacity of staff members over time, not just with one-time classes.

Versus a traditional survey, this meeting was designed to effectively and efficiently identify overall training needs at the field level related to ITS data communications. The project team and the meeting participants indicated that this style of needs assessment worked well for the goals at hand. The interactive meeting format was well-received and garnered good responses and participation. The group agreed that it was a good use of time and appreciated seeing the real-time results to the survey questions. Some general meeting comments included, “Pretty interesting with the voting system.”, and “Thank you, great meeting…”.

You can review the detailed results of the needs assessment and gap analysis in the report document: Professional Capacity Building for Communications, Phase 5, Needs Assessment and Gap Analysis (pdf).